KingsBottle - 30" Dual-Zone Under Counter Wine & Beer Cooler Combo (KBUSF66BW)

What are your delivery methods?

We offer FREE and FAST curbside delivery to any domestic US location for all of our appliances. Orders generally leave our warehouses within 2-3 days of purchase, and most orders will take between 5 and 12 days to arrive. All appliances are shipped LTL and as such are subject to driver availability and freight delivery times. 

We also offer premium WHITE GLOVE delivery for an additional fee, see delivery options at checkout. Expedited delivery may be available on request, please contact our customer support today to check availability and to get a quote.

What is "White Glove Delivery"?

We take great pride in our product from creation to delivery. All of our wine coolers, kegerators, and other appliances are given the additional paid-for option for “white glove” delivery service.

Just as it suggests, this type of delivery service is the ultimate in service. We deliver the appliance to you, bring it inside, remove any packaging and install it properly in its ideal place in your home or bar. You don’t even have to worry about the clean up. We take care of that too!

Delivery is by appointment, service providers will call you to set a date. Please note that Stair Charges may apply for locations with 5 or more stair steps.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  

As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  

If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card it will ship within five business days from the date of your order.  

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.  

If you do not receive tracking information from us within six business days of your order feel free to follow up with us at support@luxuryhomebar.com.

Where does Luxury Home Bar ship to?

We currently only ship Luxury Home Bar products to the continental United States, this excludes Alaska, Hawaii, and U.S. Territories.

Protections

No shipments or deliveries are made on Saturdays, Sundays, and holidays. Luxury Home Bar is not responsible for delays in shipping due to weather, mechanical failures, typographical and/or transcribing errors, and others factors beyond our control. Shipping rates only apply in continental United States.

Important Freight LTL Shipment

When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.

You need to be at the delivery address during the delivery window to receive and sign for the item.

The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. 

Example 9:00 am. It can only be scheduled in a delivery window time frame.

Please make sure the phone number you entered at checkout is a good number to contact you at.

Don't screen your calls until your item has been delivered.

The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.

Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

For LTL shipping, please provide a phone number at checkout, so we can contact you to schedule your delivery.

Receiving Merchandise

Please inspect the exterior of the packaging for damage. Make a note of any exterior damage on the bill of lading. 

Carefully remove all packaging and inspect the merchandise for dents, scratches, or other shipping damage. If there is damage, call us immediately at 1-888-202-9120. before accepting delivery. Save all packaging and do not destroy boxes etc. in case of return. You have 48 hours to file a damage claim. Claims filed after 48 hours of receipt may not be honored. Damaged products or products missing parts/items must be reported within 2 days of receipt for this to apply, otherwise product and/or shipping charges may be incurred.

What do I do if my item is damaged or defective upon delivery?

If your product is damaged, defective or incorrect (including Personalized items) please contact our Customer Care Department at 1-888-202-9120 for further instructions. If you return a damaged, defective or incorrect item (including Personalized items not made correctly) you will receive a credit or an exchange depending on your request. Shipping & Handling will be refunded if this is one of the cases with your item(s).

Damaged Shipments

Visible Damage

If there is Visible Damage or you feel there may be Concealed Damage to the packaging, carefully unpack and inspect the contents of the shipment prior to signing the freight bill. The driver must wait. If the contents are damaged, you should reject the shipment. If the contents are not damaged you should accept the shipment, but you should still make a note on the freight bill that the packaging was damaged.

Concealed Damage

If damage is Concealed and you did not make a note on the Freight Bill, you have 48 hrs. to report that damage to Luxury Home Bar. Damaged items will be replaced or repaired at no cost to the Buyer. All items damaged in transit can be exchanged or refunded the full amount of the merchandise as long as you contact us within 48 hours of receipt of delivery. Damaged products must have the original box, packaging materials, manuals and accessories. Once a damage procedure is initiated, the shipping company will return to the delivery location to inspect and pick up the damaged product. Please make sure the product is available and ready for the pick-up attempt in order to avoid delays. If you do not make the product available for pick up, you will be responsible to ship the product back yourself. Please call us ASAP at 1-888-202-9120 to return or report a damaged product.

Defective Products

All defective products will be handled by the manufacturer under the terms of their warranty. Luxury Home Bar is not responsible for replacing products that fall under the manufacturer's warranty coverage.

Inspection

Before accepting any package, be sure to thoroughly inspect your item for damages. If you notice any immediate damage, make note of it when signing for delivery. In the event that your package is damaged, please send 3-5 photos including multiple angles of the damage area to support@luxuryhomebar.com. We will assist with filing and processing the insurance claim on your behalf. 

Link to Return Policy

We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.

If I am not fully satisfied with my purchase, how do I return it?

Contact customer support by email at support@luxuryhomebar.com or call during the hours of 9am - 5pm Monday through Friday at 1-888-202-9120. Include information on the items you wish to return. Once we receive your merchandise, we will review and process for exchange/credit.

All merchandise must be returned in new condition (unused and in original factory condition), with all original boxes (including all packaging materials), documentation, instructions, and accessories. All returns are subject to our inspection and approval. Personalized and custom items, and shipping and handling charges are non-refundable, and return shipping charges are the sole responsibility of the purchaser.

Return Procedure

To start a return, you can contact us at support@luxuryhomebar.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Save all packaging materials. Do not use items being returned.

How long does the returns process take?

The returns process can take anywhere from 7 to 10 business days. (During the holiday season, these times may vary).

How will I be notified when my return is processed?

You will be notified via the email address on file once the return is processed.

Who is responsible for the cost of return shipping if I simply do not like the product?

The customer is responsible for the return shipping cost.

I am the recipient of a gift, how do I return it if I am not satisfied?

Please contact our Customer Care Department at (888) 202-9120 so that we may locate the order information to process the return.

Are there any fees when returning an item?

Most products will not be charged a restocking fee, however some manufacturer's require that we charge a restocking fee of up to 25% and return shipping fee to be charged on select free-standing wine cellars, wine racks, large furniture pieces, cooling units and select items shipped directly from the manufacturer, so please be sure your product is correct before ordering. Speak to our support today if you have any product questions​ before ordering.

These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law.

To ensure that you order the correct model for their needs, we strongly recommend contacting our sales team at 1-888-202-9120 or reaching out to support via live chat with any questions. We are happy to answer any questions about specifications, availability, and pricing that you may have. In an effort to assist in the reduction of buyer's remorse claims, please see the following list of helpful qualifying questions that you may want to confirm with your customer and sales rep before placing an order.

Helpful Qualifying Question:

• Confirm the size, description, and color of the unit
• Application/end use of the product (residential, commercial, medical, general purpose facilities, indoor/outdoor applications, etc.)
• Counter-height (freestanding use only) vs. Built-in capable
• Door swing/hinging (note: in the event that a customer orders a customized unit with the wrong door swing on a non-reversible door, the customer is responsible for paying for the door replacement)
• Extra features, such as monitoring devices, locks, fans, digital thermostats, etc.

Can I return a personalized item?

Unfortunately, personalized items cannot be returned. If your order has arrived defective or damaged, please contact our customer support by email at support@luxuryhomebar.com or call during the hours of 9am - 5pm Monday through Friday at 1-888-202-9120. 

Receiving Merchandise

Please inspect the exterior of the packaging for damage. Make a note of any exterior damage on the bill of lading. Carefully remove all packaging and inspect the merchandise for dents, scratches, or other shipping damage. If there is damage, call us immediately at 1-888-202-9120. before accepting delivery. Save all packaging and do not destroy boxes etc. in case of return. You have 48 hours to file a damage claim. Claims filed after 48 hours of receipt may not be honored .Damaged products or products missing parts/items must be reported within 2 days of receipt for this to apply, otherwise product and/or shipping charges may be incurred.

What do I do if my item is damaged or defective upon delivery?

If your product is damaged, defective or incorrect (including Personalized items) please contact our Customer Care Department at 1-888-202-9120 for further instructions. If you return a damaged, defective or incorrect item (including Personalized items not made correctly) you will receive a credit or an exchange depending on your request. Shipping & Handling will be refunded if this is one of the cases with your item(s).

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Link to Shipping Policy

Price Match Guarantee: 

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us on any of our appliance products within six months of your purchase date please let us know and we will refund your original payment for the difference.  

We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates, discounts, and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer for the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax