We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.
You can return all non-customized items for a FULL refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
If I am not fully satisfied with my purchase, how do I return it?
Contact customer support by email at firstname.lastname@example.org or call during the hours of 9am - 5pm Monday through Friday at 1-888-202-9120. Include information on the items you wish to return. Once we receive your merchandise, we will review and process for exchange/credit.
All merchandise must be returned in new condition (unused and in original factory condition), with all original boxes (including all packaging materials), documentation, instructions, and accessories. All returns are subject to our inspection and approval. Personalized and custom items, and shipping and handling charges are non-refundable, and return shipping charges are the sole responsibility of the purchaser.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Save all packaging materials. Do not use items being returned.
How long does the returns process take?
The returns process can take anywhere from 7 to 10 business days. (During the holiday season, these times may vary).
How will I be notified when my return is processed?
You will be notified via the email address on file once the return is processed.
Who is responsible for the cost of return shipping if I simply do not like the product?
The customer is responsible for the return shipping cost.
I am the recipient of a gift, how do I return it if I am not satisfied?
Please contact our Customer Care Department at (888) 202-9120 so that we may locate the order information to process the return.
Are there any fees when returning an item?
Most products will not be charged a restocking fee, however some manufacturer's require that we charge a restocking fee of up to 25% and return shipping fee to be charged on select free-standing wine cellars, wine racks, large furniture pieces, cooling units and select items shipped directly from the manufacturer, so please be sure your product is correct before ordering. Speak to our support today if you have any product questions before ordering.
These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law.
To ensure that you order the correct model for their needs, we strongly recommend contacting our sales team at 1-888-202-9120 or reaching out to support via live chat with any questions. We are happy to answer any questions about specifications, availability, and pricing that you may have. In an effort to assist in the reduction of buyer's remorse claims, please see the following list of helpful qualifying questions that you may want to confirm with your customer and sales rep before placing an order.
Helpful Qualifying Question:
Can I return a personalized item?
Unfortunately, personalized items cannot be returned. If your order has arrived defective or damaged, please contact our customer support by email at firstname.lastname@example.org or call during the hours of 9am - 5pm Monday through Friday at 1-888-202-9120.
Please inspect the exterior of the packaging for damage. Make a note of any exterior damage on the bill of lading. Carefully remove all packaging and inspect the merchandise for dents, scratches, or other shipping damage. If there is damage, call us immediately at 1-888-202-9120. before accepting delivery. Save all packaging and do not destroy boxes etc. in case of return. You have 48 hours to file a damage claim. Claims filed after 48 hours of receipt may not be honored .Damaged products or products missing parts/items must be reported within 2 days of receipt for this to apply, otherwise product and/or shipping charges may be incurred.
What do I do if my item is damaged or defective upon delivery?
If your product is damaged, defective or incorrect (including Personalized items) please contact our Customer Care Department at 1-888-202-9120 for further instructions. If you return a damaged, defective or incorrect item (including Personalized items not made correctly) you will receive a credit or an exchange depending on your request. Shipping & Handling will be refunded if this is one of the cases with your item(s).
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.