Shipping & Delivery Policy

What are your delivery methods?

We offer FREE and FAST curbside delivery to any domestic US location for all of our appliances. Orders generally leave our warehouses within 2-3 days of purchase, and most orders will take between 5 and 12 days to arrive. All appliances are shipped LTL and as such are subject to driver availability and freight delivery times. 

We also offer premium WHITE GLOVE delivery for an additional fee, see delivery options at checkout. Expedited delivery may be available on request, please contact our customer support today to check availability and to get a quote.

 

What is "White Glove Delivery"?

We take great pride in our product from creation to delivery. All of our wine coolers, kegerators, and other appliances are given the additional paid-for option for “white glove” delivery service.

Just as it suggests, this type of delivery service is the ultimate in service. We deliver the appliance to you, bring it inside, remove any packaging and install it properly in its ideal place in your home or bar. You don’t even have to worry about the clean up. We take care of that too!

Delivery is by appointment, service providers will call you to set a date. Please note that Stair Charges may apply for locations with 5 or more stair steps.

 

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  

As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  

If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.

 

Order Shipment:

If your order is stock and we process the charges to your credit card it will ship within five business days from the date of your order.  

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.  

If you do not receive tracking information from us within six business days of your order feel free to follow up with us at support@luxuryhomebar.com.

 

Where does Luxury Home Bar ship to?

We currently only ship Luxury Home Bar products to the continental United States, this excludes Alaska, Hawaii, and U.S. Territories.

  

Protections

No shipments or deliveries are made on Saturdays, Sundays, and holidays. Luxury Home Bar is not responsible for delays in shipping due to weather, mechanical failures, typographical and/or transcribing errors, and others factors beyond our control. Shipping rates only apply in continental United States.

 

Important Freight LTL Shipment

When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.

 

You need to be at the delivery address during the delivery window to receive and sign for the item.

 

The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. 

Example 9:00 am. It can only be scheduled in a delivery window time frame.

 

Please make sure the phone number you entered at checkout is a good number to contact you at.

 

Don't screen your calls until your item has been delivered.

 

The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.

 

Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

 

For LTL shipping, please provide a phone number at checkout, so we can contact you to schedule your delivery.

 

Receiving Merchandise

Please inspect the exterior of the packaging for damage. Make a note of any exterior damage on the bill of lading. 

 

Carefully remove all packaging and inspect the merchandise for dents, scratches, or other shipping damage. If there is damage, call us immediately at 1-888-202-9120. before accepting delivery. Save all packaging and do not destroy boxes etc. in case of return. You have 48 hours to file a damage claim. Claims filed after 48 hours of receipt may not be honored. Damaged products or products missing parts/items must be reported within 2 days of receipt for this to apply, otherwise product and/or shipping charges may be incurred.

 

What do I do if my item is damaged or defective upon delivery?

If your product is damaged, defective or incorrect (including Personalized items) please contact our Customer Care Department at 1-888-202-9120 for further instructions. If you return a damaged, defective or incorrect item (including Personalized items not made correctly) you will receive a credit or an exchange depending on your request. Shipping & Handling will be refunded if this is one of the cases with your item(s).

 

Damaged Shipments

Visible Damage

If there is Visible Damage or you feel there may be Concealed Damage to the packaging, carefully unpack and inspect the contents of the shipment prior to signing the freight bill. The driver must wait. If the contents are damaged, you should reject the shipment. If the contents are not damaged you should accept the shipment, but you should still make a note on the freight bill that the packaging was damaged.

 

Concealed Damage

If damage is Concealed and you did not make a note on the Freight Bill, you have 48 hrs. to report that damage to Luxury Home Bar. Damaged items will be replaced or repaired at no cost to the Buyer. All items damaged in transit can be exchanged or refunded the full amount of the merchandise as long as you contact us within 48 hours of receipt of delivery. Damaged products must have the original box, packaging materials, manuals and accessories. Once a damage procedure is initiated, the shipping company will return to the delivery location to inspect and pick up the damaged product. Please make sure the product is available and ready for the pick-up attempt in order to avoid delays. If you do not make the product available for pick up, you will be responsible to ship the product back yourself. Please call us ASAP at 1-888-202-9120 to return or report a damaged product.

 

Defective Products

All defective products will be handled by the manufacturer under the terms of their warranty. Luxury Home Bar is not responsible for replacing products that fall under the manufacturer's warranty coverage.

 

Inspection

Before accepting any package, be sure to thoroughly inspect your item for damages. If you notice any immediate damage, make note of it when signing for delivery. In the event that your package is damaged, please send 3-5 photos including multiple angles of the damage area to support@luxuryhomebar.com. We will assist with filing and processing the insurance claim on your behalf. 

 

Link to Return Policy

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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