FAQ

Orders are processed in order they are received. Normal processing can take between 24 and 48 hours. Upon verification and approval of payment, your merchandise will be shipped out as soon as possible. Shipping times represent the time it normally takes your package to arrive from the day we actually send it out, not from the day you submit your order. Additionally, processing & shipping times do not include non-business days (i.e., Saturdays, Sundays, & holidays). While we maintain a huge stock of all our products, it is wise to call us for availability if your order is especially urgent.

If for some unforeseen reason, an item is no longer available or will be backordered for an extended period of time, you will be notified immediately. Most items on this website are generally available to be shipped within 1-14 business days. Once shipped, most products will arrive within 3 to 7 business days depending on the destination.

Most items ship out within 1-3 business days via standard curbside delivery. Most delivery times take around three to ten business days for delivery. If you require faster shipping, please call our

Customer Service Dept. at 1-888-202-9120 for expedited and white glove shipping rates.

Once your order is placed, you will receive a tracking number. With the tracking information you receive you will be able to track your package.

Some of our suppliers offer custom built wine coolers to meet every one of your wine storing needs. Reach out to our customer support directly either by email (support@luxuryhomebar.com) or by phone from 9am to 5pm PT. (888-202-9120) to find out more.

While Luxury Home Bar attempts to facilitate any warranty work between our customers and the manufacturers, all warranties are provided solely by the manufacturers.

Therefore, your warranty depends on the brand of the product you have purchased.

Reach out to us at support if you have any questions regarding warranties.

You may cancel your order for any reason, and receive a full refund provided your order has not been shipped. If you want to cancel your order with us, please do so quickly, most of our products are shipped within 1 to 3 business days.

You must receive a confirmation of your cancellation either over the phone and/or by email for it to be "officially canceled".

Please call our Customer Service Dept. at 1-888-202-9120 and speak with our representatives to advise you if your order can be cancelled for a full refund. Once an item has shipped, the terms of our Returns policy will take effect. We reserve the right to charge a restocking fee of up to 20% on orders once they have shipped.

Custom orders can not be canceled.

Where does Luxury Home Bar ship to?

We currently only ship Luxury Home Bar products to the continental United States, this excludes Alaska, Hawaii, and U.S. Territories.

What are your delivery methods?

We offer FREE curbside delivery.

We also offer expedited and white glove delivery for an additional fee. Enquire with customer support today to have setup and packaging removal handled for you!

We take great pride in our product from creation to delivery. All of our wine coolers and beverage refrigerators are given the additional paid-for option for “white glove” delivery service.

Just as it suggests, this type of delivery service is the ultimate in service. We deliver the cooler to you, bring it inside, remove any packaging and install it properly in its ideal place in your home or bar. You don’t even have to worry about the clean up. We take care of that too!

With White Glove Delivery, delivery persons bring your item to your home, unpack it, inspect it, place it where you want it to be, and dispose of the packaging. Delivery is by appointment. We will call you to set a date. Please note that Stair Charges may apply for locations with 5 or more stair steps.

Payments can be made by Credit Card via our online shopping cart service, telephone order, email, or fax. See the bottom of the page for accepted payment. There is no additional charge for Credit Card payments. Online Payments can be made from the website. Telephone Credit Card Payments can be made by calling Toll Free 1-888-202-9120.

Our online and phone ordering uses industry-accepted standards of security (SSL verified - Secure Sockets Layer). SSL encrypts all information entered on our site before it is sent over the Internet. We have put into place security measures to protect personal information from loss, misuse or alteration while it is under our control.

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  

As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  

If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.

If your order is in stock and we process the charges to your credit card it will ship within five business days from the date of your order.  

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.  

If you do not receive tracking information from us within six business days of your order feel free to follow up with us at support@luxuryhomebar.com.

No shipments or deliveries are made on Saturdays, Sundays, and holidays. Luxury Home Bar is not responsible for delays in shipping due to weather, mechanical failures, typographical and/or transcribing errors, and others factors beyond our control. Shipping rates only apply in continental United States.

When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.

You need to be at the delivery address during the delivery window to receive and sign for the item.

The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. 

Example 9:00 am. It can only be scheduled in a delivery window time frame.

Please make sure the phone number you entered at checkout is a good number to contact you at.

Don't screen your calls until your item has been delivered.

 The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.

 Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

For LTL shipping, please provide a phone number at checkout, so we can contact you to schedule your delivery.

Please inspect the exterior of the packaging for damage. Make a note of any exterior damage on the bill of lading. 

Carefully remove all packaging and inspect the merchandise for dents, scratches, or other shipping damage. If there is damage, call us immediately at 1-888-202-9120. before accepting delivery. Save all packaging and do not destroy boxes etc. in case of return. You have 48 hours to file a damage claim. Claims filed after 48 hours of receipt may not be honored. Damaged products or products missing parts/items must be reported within 2 days of receipt for this to apply, otherwise product and/or shipping charges may be incurred.

If your product is damaged, defective or incorrect (including Personalized items) please contact our Customer Care Department at 1-888-202-9120 for further instructions. If you return a damaged, defective or incorrect item (including Personalized items not made correctly) you will receive a credit or an exchange depending on your request. Shipping & Handling will be refunded if this is one of the cases with your item(s).

Visible Damage

If there is Visible Damage or you feel there may be Concealed Damage to the packaging, carefully unpack and inspect the contents of the shipment prior to signing the freight bill. The driver must wait. If the contents are damaged, you should reject the shipment. If the contents are not damaged you should accept the shipment, but you should still make a note on the freight bill that the packaging was damaged.

Concealed Damage

If damage is Concealed and you did not make a note on the Freight Bill, you have 48 hrs. to report that damage to Luxury Home Bar. Damaged items will be replaced or repaired at no cost to the Buyer. All items damaged in transit can be exchanged or refunded the full amount of the merchandise as long as you contact us within 48 hours of receipt of delivery. Damaged products must have the original box, packaging materials, manuals and accessories. Once a damage procedure is initiated, the shipping company will return to the delivery location to inspect and pick up the damaged product. Please make sure the product is available and ready for the pick-up attempt in order to avoid delays. If you do not make the product available for pick up, you will be responsible to ship the product back yourself. Please call us ASAP at 1-888-202-9120 to return or report a damaged product.

All defective products will be handled by the manufacturer under the terms of their warranty. Luxury Home Bar is not responsible for replacing products that fall under the manufacturer's warranty coverage.

Before accepting any package, be sure to thoroughly inspect your item for damages. If you notice any immediate damage, make note of it when signing for delivery. In the event that your package is damaged, please send 3-5 photos including multiple angles of the damage area to support@luxuryhomebar.comWe will assist with filing and processing the insurance claim on your behalf. 

We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.

You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted. 

If I am not fully satisfied with my purchase, how do I return it?

Contact customer support by email at support@luxuryhomebar.com or call during the hours of 9am - 5pm Monday through Friday at 1-888-202-9120. Include information on the items you wish to return. Once we receive your merchandise, we will review and process for exchange/credit.

All merchandise must be returned in new condition (unused and in original factory condition), with all original boxes (including all packaging materials), documentation, instructions, and accessories. All returns are subject to our inspection and approval. Personalized and custom items, and shipping and handling charges are non-refundable, and return shipping charges are the sole responsibility of the purchaser.

To start a return, you can contact us at support@luxuryhomebar.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Save all packaging materials. Do not use items being returned.

How long does the returns process take?

The returns process can take anywhere from 7 to 10 business days. (During the holiday season, these times may vary).

How will I be notified when my return is processed?

You will be notified via the email address on file once the return is processed.

 Who is responsible for the cost of return shipping if I simply do not like the product?

The customer is responsible for the return shipping cost.

I am the recipient of a gift, how do I return it if I am not satisfied?

Please contact our Customer Care Department at (888) 202-9120 so that we may locate the order information to process the return.

Are there any fees when returning an item?

Most products will not be charged a restocking fee, however some manufacturer's require that we charge a restocking fee of up to 25% and return shipping fee to be charged on select free-standing wine cellars, wine racks, large furniture pieces, cooling units and select items shipped directly from the manufacturer, so please be sure your product is correct before ordering. Speak to our support today if you have any product questions​ before ordering (or look up your question in our Knowledge Base).

These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law.

To ensure that you order the correct model for their needs, we strongly recommend contacting our sales team at 1-888-202-9120 or reaching out to support via live chat with any questions. We are happy to answer any questions about specifications, availability, and pricing that you may have. In an effort to assist in the reduction of buyer's remorse claims, please see the following list of helpful qualifying questions that you may want to confirm with your customer and sales rep before placing an order.

Helpful Qualifying Question:

Confirm the size, description, and color of the unit Application/end use of the product (residential, commercial, medical, general purpose facilities, indoor/outdoor applications, etc.)Counter-height (freestanding use only) vs. Built-in capable Door swing/hinging (note: in the event that a customer orders a customized unit with the wrong door swing on a non-reversible door, the customer is responsible for paying for the door replacement)Extra features, such as monitoring devices, locks, fans, digital thermostats, etc.

Can I return a personalized item?

Unfortunately, personalized items cannot be returned. If your order has arrived defective or damaged, please contact our customer support by email at support@luxuryhomebar.com or call during the hours of 9am - 5pm Monday through Friday at 1-888-202-9120. 

Receiving Merchandise

Please inspect the exterior of the packaging for damage. Make a note of any exterior damage on the bill of lading. Carefully remove all packaging and inspect the merchandise for dents, scratches, or other shipping damage. If there is damage, call us immediately at 1-888-202-9120. before accepting delivery. Save all packaging and do not destroy boxes etc. in case of return. You have 48 hours to file a damage claim. Claims filed after 48 hours of receipt may not be honored .Damaged products or products missing parts/items must be reported within 2 days of receipt for this to apply, otherwise product and/or shipping charges may be incurred.

What do I do if my item is damaged or defective upon delivery?

If your product is damaged, defective or incorrect (including Personalized items) please contact our Customer Care Department at 1-888-202-9120 for further instructions. If you return a damaged, defective or incorrect item (including Personalized items not made correctly) you will receive a credit or an exchange depending on your request. Shipping & Handling will be refunded if this is one of the cases with your item(s).

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Factory Direct means that we have cut out the middle man. Big name retailers double and sometimes triple their mark up on the wholesale cost. By shipping our products directly from our factories and supplier warehouses, we save money and are happy to pass that savings directly on to you.